Failed downloads for some of our users

Incident Report for WeTransfer

Resolved

This incident has been resolved.
Posted 1 year ago. Jul 12, 2024 - 09:20 UTC

Monitoring

Our fix has been implemented and we are monitoring our results. We expect downloads to no longer fail. Will verify everything is resolved within the next 15 minutes.
Posted 1 year ago. Jul 12, 2024 - 09:13 UTC

Identified

The underlying issue has been identified and we are working on a fix.
Posted 1 year ago. Jul 12, 2024 - 09:09 UTC

Investigating

We are currently investigating an issue with our download servers resulting in failed downloads for some of our users. This downtime is currently affecting our web transfer services, WeTransfer mobile apps, portals and reviews, and Collect.
Posted 1 year ago. Jul 12, 2024 - 08:35 UTC
This incident affected: WeTransfer (Website, Downloads, Uploads, Email, Portals, Transfer Mobile).